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View IATA / L.E.K. Consulting Webcast

Airline Ancillary Revenue: Using Ancillary Revenue to enhance the customer experience

Recorded 10.00 EDT / 16.00 CEST on 2 June 2009

Ancillary Revenue is entering a critical inflection point. Specifically it is expanding from a world of "fees and unbundling" to encompass new revenue streams that actually create choice, improve customer experience/satisfaction and potentially help differentiate airline brands.

Our panel of experts will address the real issues facing the industry and offer practical and tangible solutions.

Moderator:

     Aaron Karp, Senior Editor, Air Transport World

Speakers:

     • Dan McKone, Vice President, L.E.K. Consulting
     • John Thomas, Vice President, L.E.K. Consulting
     • Rick Hunger, Global Aviation Consulting, IATA

View the recording:

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